These conditions shall apply to any contract ("the Contract") between Nottingham Audio Visual Services Ltd ("NAV") and any persons, firm or company ("the Purchaser") placing an order with NAV for the manufacture and/or supply of any goods, components, services or other items ("the Equipment").

  1. ORDERS
    1. NAV will be under no liability for any order received until the order is accepted in writing. An accepted order may only be cancelled or varied with NAV's consent; the giving of such consent shall not in any way prejudice NAV's right to recover from the purchaser full compensation for any loss or expense arising from such cancellation or variation.
    2. All confirmation orders must include the words "CONFIRMATION ORDER" and any NAV reference number given, or no liability can be accepted for duplication of the order.
    3. If you are in any doubt as to the suitability of goods you wish to order, please contact our sales department for advice, as goods are NOT supplied "Sale or Return" without prior arrangement.
    4. On-line (Internet) orders will be accepted from UK clients only.

  2. DISTANCE SELLING REGULATIONS - This section relates to you if you are purchasing as a 'consumer' (as defined in the Consumer Protection (Distance Selling) Regulations 2000) and your order is being placed exclusively by 'means of distance communication' (ie not as a follow up to a face-to-face meeting etc).
    1. By proceeding with your order, you confirm that you have received a clear description of the goods/services to be ordered (this can often be obtained from our web site (www.nav.co.uk) or manufacturers' sites. Alternatively, we will supply brochures on request).
    2. Under the terms of the above regulations, you have the right to cancel your order within 7 working days of receiving the goods ordered (excluding certain items such as customised/modified products, software which has been unsealed, non-durable items etc).
    3. Should you wish to exercise your right to cancel, you must retain the goods in perfect condition (including all packaging, instructions etc) and return them to us at your expense, or we will arrange collection and deduct the cost from any refund due.

  3. PRICES - Prices for Equipment do not include:
    1. Value Added Tax or other sales taxes.
    2. The cost of effecting delivery in accordance with condition 3, which will be charged extra unless otherwise agreed in writing.
    3. Any special packing required by the purchaser.
    4. Notwithstanding any price specified in the order acceptance, the price of any item of equipment shall be that ruling on the date of its dispatch.

  4. DELIVERY
    1. NAV shall use all reasonable efforts to deliver equipment in accordance with times specified but shall not be liable for any loss or damage rising from late or non-delivery.
    2. Where equipment is to be delivered by installments or against call-off and the Purchaser either fails to accept outstanding deliveries within 12 months of the date of order acceptance, or defaults in making any payment when due then NAV may cancel any deliveries and the Purchaser shall compensate NAV in full for any loss or expense arising from such cancellation.

  5. RISK AND TITLE
    1. The title of the goods shall not pass to the Purchaser until full payment for said goods has been received by NAV.
    2. The risk of all goods shall pass to the customer on delivery to the customers premises or other destination specified by the customer; or where goods are collected by the customer or his agent then risk shall pass to the customer at the time of collection.

  6. LOSS AND DAMAGE IN TRANSIT
    1. Inspection: The Purchaser shall examine the equipment on its delivery for any obvious damage or shortage.
    2. Damage and Short Delivery: Any claim that the equipment is damaged or short delivered must be communicated both to NAV and the Carrier within three days of delivery; and any other claim that the equipment is not in conformity with the delivery note must be communicated to NAV within seven days of delivery.
    3. Non-delivery: Non-delivery shall be reported to both NAV and the Carrier within 14 days of the date of invoice.
    4. Failure to Claim: If the Purchaser fails to give notice or report in accordance with this condition, Equipment of the quality and quantity specified in the delivery note or invoice shall be deemed to have been delivered to the Purchaser, who shall be bound to pay for the same.

  7. TERMS OF PAYMENT
    1. Terms of payment on approved accounts are 30 days from date of invoice. NAV reserve the right to recharge all discounts whether shown separately or included in a "nett" or "discount" price if payment is not received within the allowed time.
    2. MONIES OUTSTANDING BEYOND NAV's NORMAL CREDIT TERMS. Any account outstanding beyond NAV's credit terms of reference will be passed out of hand to our Credit Protection & Debt Recovery Agents and will be subject to interest, compensation and any other costs incurred in obtaining settlement.
    3. INTEREST CHARGES ON OUTSTANDING ACCOUNTS. The Company reserves the right to charge interest at the rate in accordance with legislation on any invoice not paid by the due date. (Note: this is not an entitlement to take extended credit).
    4. RETENTION OF TITLE. All goods and Service/Repair parts will remain the property of NAV until the price has been paid in full and the customer shall remain the bailee only until payment is made.
    5. COMPLAINTS. Any complaint relating to any invoice must be notified by the customer to NAV in writing within 14 DAYS of the date on the invoice.

  8. FORCE MAJEURE
    1. Should the manufacture or delivery of Equipment be prevented or delayed by any act or circumstances beyond NAV's reasonable control NAV may, without incurring liability to the Purchaser, suspend the Contract and after six months of suspension terminate the Contract.

  9. HEALTH AND SAFETY
    1. The Purchaser shall ensure that the equipment is used in a safe manner and in accordance with any relative information or advice which NAV may make available to the Purchaser.

  10. WARRANTIES
    1. Specifications: Only the specifications of the equipment referred to in the order acceptance shall form part of the Contract. NAV shall ensure that the equipment substantially complies with that specification but otherwise reserves the right to alter products without reference to the Purchaser.
    2. Guarantee: Where the equipment is covered by a guarantee, the terms of such guarantee shall be deemed to be part of these conditions; copies of such guarantee are available at the Purchasers request.
    3. Where the Purchaser is a dealer buying the equipment for resale, such guarantee shall be bought to the attention of the Purchasers customer but the Purchaser shall not otherwise make any representations or give any warranties on behalf of NAV.
    4. We reserve the right to refund the purchase cost of used or special offer equipment should, in our opinion, a warrantee repair prove uneconomical.

  11. ASSIGNMENT
    1. The Contract is not assignable by the Purchaser without the written consent of NAV and is between NAV and the Purchaser as principals but NAV may without consent assign or sub-contract all or any of its rights and obligations hereunder.

  12. TERMINATION
    1. If the Purchaser becomes insolvent or makes a default in or commits a breach of the Contract, NAV may forthwith on written notice to the Purchaser terminate the Contract without incurring liability to the Purchaser and without prejudice to NAV's rights which may have accrued up to the date of the termination.

  13. CONSTRUCTION
    1. No variation or addition to these conditions shall be effective unless contained on the face of the order of acceptance signed by a Director or duly authorised officer of NAV and a copy of such an instrument is annexed to the order of acceptance. The interpretation and application shall be in accordance with English Law.

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